For your EdTech deployments, count on CTL for a customized, service-focused experience that streamlines your technology lifecycle. Only CTL delivers the OEM-expert services and swift, nimble support you need throughout the life cycle of your program:
- EdTech trade-ins for cash or credit toward new devices and services
- 1:1 personalized program planning and advice
- Configuration and deployment services
- Warranty and service plans
- Continuing care services
- IT asset disposition, data destruction, and recycling
Along the way, enjoy CTL service perks including free ZTE, free shipping, and free, dedicated technical support.
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Program Planning Services
Successful programs are well thought-out from the beginning. Your dedicated representative sits side-by-side with you to ensure your program incorporates best practices and takes advantage of cost-saving strategies from the start.
Planning services from CTL are free of charge with your device order and include:
- Concierge account management, offering 1:1 program consulting and advice
- Device value opportunity analysis with trade-ins and recycling program exploration
- Device purchase, rental, and leasing program options
- Discussion of ordering options that work for you: CTL online store, custom Chromebook hub, PO
- Free student repair CTE course and lab set-up resources for anticipated maintenance
EdTech Device
Configuration and Deployment Services
Let CTL do the work for you with your Chromebook or Chromebox EdTech deployments. As an OEM, we know these devices best. You receive CTL's OEM-expert service, from technicians certified by Google. Services can include:
- Free ZTE provisioning with device enrollment and serial number logging
- Free shipping on volume orders to any number of locations
- Available enhanced "white glove" ZTE services including asset tagging and logging, boot check, and battery lock
- Sim and eSim card set up and testing for LTE Chromebook devices
- Case and screen protection installation
- Third-party software collaborations
- Eco-friendly bulk boxing for easy unpacking with minimal waste
- Customized branding with printing, laser etching, case marking or other custom solution
- Technical deployment support
Protect Your Investment With
Warranty and Service Plans
Get OEM-quality protection combined with 1:1 personalized service for your important Chrome technology investments.
As the original equipment manufacturer for CTL Chromebooks, CTL offers the most comprehensive set of warranty and service plans available.
- Expert service performed by trained and certified CTL technicians
- 5-day turnaround guarantee
- Free 2-way RMA shipping, first year warranty
- Free access to 24/7 spare parts ordering portal
- Free advice and guidance on self-repair
- No deductibles
- Customizable plans to fit your needs
- Summer (or other school break) device refresh services
- Free access to CTL’s certified student repair CTE course and resources
Chromebook and Chromebox
Continuing Care Services
CTL works with you through the years with continuing care services to ensure your devices deliver value throughout their lifetime for you.
Continuing care services include:
- Ongoing product maintenance and repair support site with service request, knowledge base, warranty lookup tool, and more
- Genuine OEM parts availability for the life of the device
- Trade-ins for credit toward your next purchases
- Recycling and refurbishment buy-backs offering credit toward your next purchases
- Post-warranty accidental damage programs
- Continuous support videos on CTL TechTV
Leverage
IT Asset Disposition (ITAD) that Pays You Back
CTL provides comprehensive, large-volume ITAD services. We help you recover maximum value from your retired technology, ensure data security, and meet sustainability goals—all with one simple, convenient service.
- Get Maximum Value: Receive high-value trade-in credit or cash for all brands of used IT equipment, including Chromebooks, Windows laptops, Macs, tablets, and more.
- Enjoy Total Convenience: We manage equipment collection right at your facility.
- Guarantee Data Security: Protect sensitive student and staff data with the industry's highest standards, featuring R2v3 data wiping and NAID AAA-certified data destruction.
- Ensure Responsible Recycling: All assets are responsibly refurbished, recycled, or disposed of according to stringent R2v3 certification standards.
- Maintain Full Compliance: Receive a complete audit trail and real-time reporting to track the processing of your assets and ensure compliance.
As a certified B Corporation™, CTL helps you protect your reputation, reduce costs, and support sustainability.
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Request a quote for volume, education, and government discounts with 1:1 swift, friendly servicing.