When you purchase CTL-manufactured devices, we continue to work side-by-side with you long after the sale to ensure your devices deliver value throughout their lifetime for your program.
Enjoy OEM-expert service, a 5-day turnaround guarantee, zero deductibles, and other perks to save both time and money over third party servicers.
OEM-Expert
Maintenance and Repair Services
With your warranty and/or accidental damage service plans on CTL devices, service customers receive:
- 5-day turnaround guarantee
- Free RMA 2-way shipping
- Easy online service request system
- Genuine OEM parts for the life of your device
- Online warranty lookup tool
- A single point of contact - one of our technicians is assigned to your service request and all communications
Post-Warranty
Accidental Damage Protection Plans
Out of warranty? No problem. Ask your account manager about our how our accident protection packs can keep your CTL equipment up and running for longer.
Self-Repair Support
CTL believes in the right to repair movement and supports your journey with resources and tools to help you self-maintain your CTL devices.
- CTL TechTV video "how-to" resources
- Product manuals and repair guide documents on request
- Best practice guidance to set up your own student or professional repair lab
Genuine OEM Parts
Generic parts can fail, which is why CTL guarantees original manufacturer parts availability for the life of your CTL device.
- For self-repair, use our 24/7 parts ordering portal to get what you need, fast
- For CTL repair, we'll always use our in-stock original OEM parts on your project
- Select from new or reclaimed parts options
Reclaim Value With
CTL End-of-Life Disposal Options
Trade Ins
Trade in your old CTL or other brand equipment for credit toward your next purchase.
Talk to your account manager or visit our CTL buy-back site for value estimates.
Recycling
Receive a credit toward a new purchase when you turn in your end-of-life devices for responsible recycling by CTL.
Talk to your account manager about your options.
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