Continuing Care Services from CTL

From deployment through disposal, CTL continues to service your account year in and year out.

Fast, OEM-Expert Support, All the Way

When you purchase CTL-manufactured devices, we continue to work side-by-side with you long after the sale to ensure your devices deliver value throughout their lifetime for your program.

Enjoy OEM-expert service, a 5-day turnaround guarantee, zero deductibles, and other perks to save both time and money over third party servicers.

OEM-Expert

Maintenance and Repair Services

With your warranty and/or accidental damage service plans on CTL devices, service customers receive:

  • 5-day turnaround guarantee
  • Free RMA 2-way shipping
  • Easy online service request system
  • Genuine OEM parts for the life of your device
  • Online warranty lookup tool
  • A single point of contact - one of our technicians is assigned to your service request and all communications
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Post-Warranty

Accident Pack Service Plans

Keep your Chromebook fleet running longer and smarter with CTL’s flexible Accident Pack Service Plans.

  • Extend the life of your CTL Chromebooks. Each pack covers one major accidental damage incident per device: screen, keyboard, mainboard, or battery.
  • Minimize downtime. Free 2-way RMA shipping (5+ devices) and 5-day guaranteed turnarounds.
  • Get ultimate flexibility. No serial number restrictions and no expiration dates. Plans valid from day of purchase.
  • Save IT time and management effort. Pre-purchase Accident Packs in quantities of 100.
  • Assure quality. OEM-expert repairs are performed by CTL’s trained technicians with OEM-quality parts.
  • Go green. Reduce e-waste by extending the lifespan of your Chromebooks.

Save device management time, support sustainability, and enjoy peace of mind with CTL’s unique Accident Pack Service Plans.

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Self-Repair Support

CTL believes in the right to repair movement and supports your journey with resources and tools to help you self-maintain your CTL devices.

  • CTL TechTV video "how-to" resources
  • Product manuals and repair guide documents on request
  • Best practice guidance to set up your own student or professional repair lab
View Self-Repair Resources

Genuine OEM Parts

Generic parts can fail, which is why CTL guarantees original manufacturer parts availability for the life of your CTL device.

  • For self-repair, use our 24/7 parts ordering portal to get what you need, fast
  • For CTL repair, we'll always use our in-stock original OEM parts on your project
  • Select from new or reclaimed parts options
Order spare parts

Reclaim Value With

CTL End-of-Life Disposal Options

Trade Ins

Trade in your old CTL equipment for credit toward your next purchase.

Talk to your account manager or visit our CTL buy-back site for value estimates.

Recycling

Receive a credit toward a new purchase when you turn in your end-of-life devices for responsible recycling by CTL.

Talk to your account manager about your options.

CTL helps immensely with every repair, promptly and professionally. I will be inclined to continue to purchase from CTL over other brands for years to come due to the support I've received from you all. Thank you.

Josiah S.

This is the way service should be. CTL has always done excellent in servicing RMAs as well as providing a great product!

Todd C.

Exceptionally fast to respond and repair devices. Thank you for going the extra mile for OTSD!

Alisha M.

Great service thank you. Appreciate you repairing our CTL Chromebook so quickly. Will recommend your services to other prospective buyers. Thanks again.

Shane T.

Thank you for your great service. Working with Darren and the team at CTL has been great. You always seem to get things fixed and returned in a timely manner. You are also open and honest with the repairs when repairs need to be done.

Hugh S.

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Request a quote for volume, education, and government discounts with 1:1 swift, friendly servicing.

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