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Where is CTL Corporation located?
CTL is headquartered in Beaverton, Oregon, USA. All of our US customer support is 100% based in the USA. Everything is handled in-house, from orders to repairs and any customer service needs. CTL also has a Europe-based office in Spain.
CTL Worldwide / USA Headquarters:
9700 SW Harvest Ct. Building 100
Beaverton, OR 97005, USA
800.642.3087
Fax: 503.526.9135
https://ctl.net
M-F 7AM - 5PM PDT/PST
CTL Europe / Spain Headquarters:
Pontevedra nº8, Piso 1, Oficina 6
36202 Vigo, Pontevedra, Espania
Teléfono: 986 11 74 73
Whatsapp: 633 29 49 09
atencionalcliente@ctl.net
https://es.ctl.net
Where is my order?
Shipping- Track Your Order
The easiest way to track your order through CTL is to visit this link https://ctl.net/apps/tracktor/track page. All you need is your order number and email address used to purchase your order. Easy as that!
- CTL Account
If you have a CTL account, simply log in and select “My Orders” and each order processed through ctl.net will be automatically shown.
Also, with every order an order confirmation will be sent to the email address used to make the purchase. Simply search your inbox by filtering “CTL” in the keyword section - we also recommend checking junk/spam folders, you never know!
Can I cancel or change my order?
As we handle everything in-house at our CTL Warehouse in Beaverton, OR, our team works hard to get your order dispatched as quickly as possible. While we may not be able to cancel or change your order upon request, please feel free to https://ctl.net/pages/contact-us and we will do our best to help you.
What shipping options are available?
CTL offers free shipping over $99! Each shipment usually arrives within 3-5 business days after an order ships.
Shipping rates vary by location and estimates may vary. Feel free to use the ‘Shipping Calculator’ available at checkout to determine shipping costs.
Does CTL ship internationally?
Unfortunately, the CTL.net site does not currently offer international shipping outside of the United States and Canada. However, for international orders please visit our international store pages:
Spain: https://es.ctl.net/
How do I contact CTL support?
Returns
If you are experiencing a problem with your order we are more than happy to assist, just visit https://support.ctl.net/ and file a ticket to get started. The CTL team will reach out to you for next steps in resolving any order issues.
Can I return my CTL order?
Items purchased on ctl.net can be returned so long as the item(s) are in the original packaging and in new condition.
If an item is returned with damage or not in original packaging, a refund, exchange, or credit might be denied. Restocking fees can be applied to the following:
- Item(s) returned within 10 days of purchase will not incur a restocking fee (shipping & handling charges are nonrefundable)
- Any item(s) returned within 11-30 days will be subject to a 15% restocking fee
- Any item(s) returned within 31-60 days will be subject to a 30% restocking fee
Please see further details and information regarding returns on the CTL Returns Policy page https://ctl.net/pages/return-policy
What items are under warranty?
Warranty
Products purchased on ctl.net come with a warranty that is dependent upon the item and if there are any warranty upgrades available. Please visit https://ctl.net/pages/warranty for which warranty packages are available.
If you already have a product under warranty, check your status here.
Who is CTL?
CTL is a global computing solutions manufacturer empowering success at school and in the workplace with award-winning technology products and industry-leading services. For 35+ years, customers in more than 55 countries have relied on CTL’s award-winning offerings of Chromebooks, Chromeboxes, laptop and desktop PCs, monitors, high-end servers, and video collaboration tools. We’re solution finders, creating tailored solutions delivered with nimble responsiveness to help you innovate your next program.
CTL’s expertise has earned designations as a Google Education Premier Partner, a Google Cloud Partner, and an Intel Technology Platinum Partner. In 2024, CTL was officially certified as a B Corp™ for its commitment to sustainability and social responsibility. For further information and to purchase products, visit ctl.net.
Is CTL a major Chromebook brand?
CTL is one of the major brands of Chromebooks, Chromebox, and other products authorized by Google. Unlike other manufacturers, CTL exclusively focuses its expertise on ChromeOS devices and is known as an innovator of Chromebook connectivity and sustainability in the industry.
What are the reviews of CTL Chromebooks?
CTL customer reviews are posted on the CTL website and in the product pages, with an average of 4.7 stars out of 5. CTL products have won many industry awards for technology innovation.
With CTL, do I need a 3rd party for configuration or repair services?
Unlike other manufacturers, CTL provides Life Cycle Services for its customers, saving the time, hassle, and expense of a 3rd party servicer. You get OEM-expert service along with best practice advice and support. Unlike 3rd party servicers, CTL includes many services for free, such as zero-touch enrollment and free shipping on volume orders.
How do I order CTL Chromebook parts?
Where possible, CTL uses standard parts. We recommend genuine CTL parts for self-service repairs, and provide a 24/7 parts ordering portal for your convenience.
How durable are CTL Chromebooks?
CTL Chromebooks undergo rigorous MIL-STD-810H testing protocols including drop testing from 75 cm, simulating a device shoved off a desk, and 5,000 cycles of hinge rotation. Here's a video on CTL Chromebook durability.
CTL is a B Corporation. What does that mean?
CTL prioritizes sustainability and social impact, earning a B Corporation certification for our commitments to our workers, community, customers, and the environment. CTL joins other forward-thinking leaders in a global movement for an inclusive, equitable, and regenerative economy. CTL earned B Corp Certification in 2024. View all our social responsibility and sustainability commitments.