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CTL’s Fast Track Service for Education Customers is here for you

CTL’s Fast Track Service for Education Customers is here for you

It’s no secret that CTL has long been dedicated to great products for education like our line of Ruggedized Chromebooks for education, our Chrome charging carts, and partnerships with numerous Education Software all seeking to encourage STEAM learning and create digital citizens of students across the US. However, one area where CTL outshines the competition is with our unending dedication to providing our education customers with unparalleled services and support.


You likely already know about our White Glove services which helps customers with speedy seamless Chromebook deployments, our vivid color logo printing to help with identification, and our great warranties and do-it-yourself repair center. We now introduce the CTL Fast Track Program, a new Customer focused service offering for qualified education organizations.


Dedicated Chrome Specialists

The CTL Chrome Specialists team are adept at helping answer questions on all things Chrome. Need help with cloud print? Have questions about Google Classroom Management? Curious what damage your warranty covers? Need to track your repairs? We have an awesome team of super helpful Chrome Specialist who are based in our Oregon headquarters, so you’ll never have to talk to someone overseas.


Free domestic shipping over 100 Units

We know that purchasing ed-tech products is already an expense which is not to be taken lightly. In an effort to encourage accessibility to great CTL products for students across the US, we’ve got shipping covered for education customers purchasing over 100 units.


2-way RMA Shipping for in-warranty products

In the event that something goes wrong with your CTL products, like accidental damage or product defects, CTL has your shipping covered both ways to send your products in for repairs in the first year of warranty. All repairs are done in CTL's primary Oregon service center, so you never have to worry about third-party repair issues.


5 day Guaranteed repair turn around

Being down one unit can be frustrating, and being down one unit for an unknown amount of time is even more frustrating. We want you to be able to plan around repair time, so we’ve built into our Fast Track program, a 5-day guarantee for repair turnarounds.


Self-service repair option for qualified education customers

We appreciate the Do-It-Yourselfers and know that if you trust your IT departments, so do we! CTL has great self-repair options and repair parts for Chromebooks. Fix what you want, or leave it up to us, but you’ll love having the option to do Chromebook repairs on site.


Access to easily purchase spare parts

Of course, what self-service repair option would be complete without access to easily purchase spare parts for your Chromebooks? CTL has a wide variety of Chromebook parts for self-repairs. Need a new Camera module, touch LCD panel, battery, keyboard, or Touchpad ribbon? We’ve got you covered. Order with our fast shipping or keep bulk order to keep spare parts on hand for fast self-service repairs on your Chromebooks.


A smooth Chromebook deployment for your school is important, but being able to trust that your vendor stands behind their products and has your back when you need them is priceless. We know Chrome and we know education, so you can trust that with the CTL Fast Track service you and your students and staff are dealing with USA based qualified professionals who pick up the phone and are ready to help you manage your Chrome deployment.

Contact one of our awesome CTL Sales Reps who can answer all your questions about Chromebook options, deployments, warranty programs, and the Fast Track Program!

CTL Upgrades its Customer Support Website

New features will offer faster response times and improved customer support experience CTL is proud to announce that we’re upgrading our Support Desk website to better serve our customers. Starting the morning of October 17, visitors to support.ctl.net will enjoy faster high-quality customer support response. Zendesk, CTL’s new support platform, will allow CTL techs to […]