To Request CTL Electronics Recycling Take Back, Please See Instructions for Your State Below

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California

Directory of approved collectors and recyclers of covered electronic waste in California, Click Here. Notice to CA retailers.

District of Columbia

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products and any other manufacturer brand on a one-to-one basis with the purchase of the same type of equipment for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling. Click Here

Hawaii

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Additionally, a list of locations currently accepting covered electronics devices for responsible recycling is available here.

Illinois

For information on recycling options for Illinois residents, please visit the Illinois Environmental Protection Agency's electronic waste recycling webpage.

LINK: https://www2.illinois.gov/epa/topics/waste-management/electronics-recycling/Pages/default.aspx

Maryland 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  If you require packaging, it will be supplied, upon request, free of charge to Maryland consumers. Click Here

Important information on Destruction and Sanitization of Data

Michigan 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Missouri 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

New York

In New York State, CTL is a member of the RLGA Collective Electronic Waste Acceptance Program registered with the State Department of Environmental Conservation and in compliance with the New York State Electronic Equipment Recycling and Reuse Act. This program provides convenient methods for consumers of Covered Electronic Equipment to return their products at end of life for environmentally sound recycling.  Click Here

North Carolina

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Oklahoma 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Texas 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Utah 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Virginia 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling. 

The CTL 2023 Annual Report for Computer Recovery and Recycling in Virginia is available here.

Click Here

West Virginia 

CTL offers a mail-back program through its partner, Reverse Logistics Group Americas, Inc. (RLGA), which allows CTL’s customers to return certain CTL branded products for recycling free of charge. To access the mail-back program simply click the link below and follow the instructions to obtain a free shipping label. Upon receipt of the shipping label, simply pack your product, affix the label to the package and send your covered electronic device for responsible recycling.  Click Here

Recycling Take back for Customers in States NOT Listed Above

Visit https://forms.gle/nAUX8mFiU1tAkDNf6 to request CTL eWaste Recycling takeback

 

Rechargeable Battery Recycling

In addition to the take-back services outlined above, CTL offers stand-alone rechargeable no-cost battery recycling services for customers in the US and Canada for all CTL products. CTL offers this service through a partnership with Call2Recycle. Call2Recycle has drop off locations within 10 miles of more than 87% of the US population. To find a location near you, visit https://www.call2recycle.org/locator.

Destruction and Sanitization of Data

Data Security

CTL cares about Customer data safety and security. That’s why CTL strongly recommends customers completely wipe data from hard drives prior to sending device to recycling. This step will provide additional assurance that data is properly disposed of. While CTL requests its recycling partners to destroy data on devices received as a critical criteria within the recycling program, taking this additional step is a good best practice. 

Resetting Chrome Devices to Factory Settings

As one measure to protect their data, customers can reset their Chrome Devices to factory settings (also called “Power washing”). To reset your Chrome device to factory settings and delete any stored data follow these steps:

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash and then Continue.
5. Follow the steps that appear and sign in with your Google Account.
6. Note: The account you sign in with after you reset your Chromebook will be the owner account.

Resetting non-Chrome Devices + Additional Resources: 

Customers can find additional information regarding data wiping, and software examples, at http://pcsupport.about.com/od/toolsofthetrade/tp/free-data-destruction-software.htm. CTL is not affiliated with the website, and has not tested or qualified any of the recommended software. CTL assumes no responsibility for the loss of data or confidentiality violations related to using the recommended software.

CTL makes no recommendation for any specific method, but urges you to consider the industry standards to sanitize the device (in accordance with NIST 800-88 r1 recommendations) in preparation for reuse or recycle, using physical shredding or other appropriate physical destruction methods (in accordance with NIST SP 800- 88 r1 “destroy” methods)”. These standards can be found online at: https://csrc.nist.gov/publications/detail/sp/800-88/rev-1/final.