Chromebooks are a fantastic choice for schools and businesses alike, offering a secure, affordable, and easy-to-manage computing solution. But ensuring your Chromebooks function at their best throughout their lifespan requires a comprehensive life cycle management approach, which includes exceptional Chromebook customer service. This is where CTL comes in, providing a robust suite of services that span the entire Chromebook deployment journey, with a focus on exceptional customer service at every step.
All CTL services are provided for volume orders and organized through dedicated account managers for a personalized, customer-first approach.
First, Why Choose Chromebook Customer Service from Your OEM?
By choosing Chromebook service and maintenance directly from an OEM like CTL, you benefit from a single-vendor advantage, which provides a few key benefits:
- Working directly with the OEM streamlines the repair process, saving you time, improving the quality of repair, and reducing the cost over 3rd party servicers
- OEM technicians have the most in-depth knowledge available of CTL Chromebooks and Chromeboxes, ensuring they can diagnose and resolve issues efficiently
- OEM service includes genuine replacement parts, guaranteeing optimal performance and compatibility
- Coverage under comprehensive warranty and support programs, providing peace of mind and minimizing downtime in case of problems
- Your account manager helps you plan for services up front, to avoid unhappy surprises throughout the life cycle of your equipment
What is the Life Cycle of Services for Chromebooks from CTL?
CTL delivers end-to-end services with a personalized, consultative approach. Working directly with CTL, you’ll avoid the need for third-party servicers, saving you time and money. As the OEM expert, CTL provides comprehensive services and support throughout your program's lifecycle:
- Program planning services
- Configuration and deployment services
- OEM-backed warranty and service plans
- Ongoing maintenance and support
As your OEM, CTL includes some valuable added benefits, such as free ZTE pre-provisioning, free shipping, and dedicated 1:1 advice and technical support.
Chromebook Planning to Deployment Services: Setting the Stage for Success with Dedicated Support
While CTL's Chromebook program planning services help you assess your specific needs and identify the ideal Chromebook models, dedicated account managers are also readily available to answer any questions you may have throughout this process. This ensures you get the right devices in the right hands, optimizing your investment from the get-go. Your dedicated rep works side-by-side with you to help with:
- Best-practice guidance with real-world implementation advice
- A customized package to achieve your implementation goals, which can include warranty and service plans, accessories, companion products, and more
- Discovering any opportunity for reclaimed value, including trade-ins and devices for recycling, which might provide a credit toward a new purchase
- Creating a customized purchase plan that works for your organization and your budget, including device purchase, leasing, and rental options
- Setting up future maintenance resources so you'll be able to understand your total cost of ownership from the beginning.
With some OEMs, once you’ve chosen your Chromebooks, the road ends there and you’re left with third-party servicers or distributors as your deployment services option. At CTL, it’s different. CTL's configuration and deployment services are provided with each volume order to save time and ensure rollout success. As a device OEM, CTL brings the most current technical expertise to help customers get set up quickly and efficiently. With free ZTE options, free shipping, and OEM-expert provisioning for volume orders, you can deploy Chromebooks quickly and confidently.
Deployment services are customizable to your use case, performed by technicians certified by Google, and can include:
- Free ZTE pre-provisioning with device enrollment and serial number logging
- Free shipping
- Available enhanced "white glove" ZTE services including asset tagging and logging, boot check, and battery lock
- Available logo printing
- Available case installation
- Available screen protector installation
- Custom configuration options for your unique needs
Chromebook Warranty, Service Plans, and Beyond: Peace of Mind with Accessible Support
There are a large variety of warranty and service plans for care throughout your Chromebook fleet’s lifespan. However - choose carefully. Some third-party servicers don’t use genuine OEM parts and can have repair cycles that cost weeks rather than days. Additionally, some third-party servicers charge deductibles for services and do not include free shipping. We suggest you read the fine print so you can select services with full knowledge.
We of course recommend OEM-expert servicing for your CTL Chromebooks. As the original equipment manufacturer, CTL offers the most comprehensive set of warranty and accidental damage plans available for its devices. Highlights include:
- Expert service performed by the CTL, the equipment OEM
- 5-day turnaround guarantee
- Free 2-way RMA shipping, first-year warranty
- Free access to 24/7 spare parts ordering portal
- Free advice and guidance on self-repair
- No deductibles
- Customizable plans to fit your needs
- Complete support portal with warranty lookup and ticketing system
CTL dedicated account managers work with you to customize a program for your needs and throughout the service process, the customer success team is there to answer any questions and guide you through any warranty claims.
Continuing Care: Keeping Your Chromebooks Running Smoothly with Ongoing Support
Your OEM’s commitment to your success should extend far beyond the initial deployment. CTL’s continuing care services provide ongoing support to ensure your Chromebooks remain functional and up-to-date. This includes access to a support portal with a knowledge base, spare parts ordering, and ticket system for service requests.
A note about self repair: CTL believes in the right-to-repair movement and supports your journey with resources and tools to help you self-maintain your CTL devices, including:
- 24/7 spare parts ordering portal
- CTL TechTV video "how-to" resources
- Product manuals and repair guide documents on request
- Best practice guidance to set up your own student or professional repair lab
By protecting your investments with CTL's Life Cycle services, you gain a trusted partner with exceptional Chromebook customer service throughout the entire process. From program planning and configuration to warranty coverage and continuing care, CTL offers a holistic approach that keeps your Chromebooks running smoothly, maximizes your return on investment, and ensures a positive experience for you and your users.
