CTL Quality and Service Commitment

CTL Quality and Service Commitment

Our customers' trust and loyalty are of the utmost importance to us, and we strive to maintain their satisfaction by:

  • Listening intently to their needs, learning from their feedback, and proactively responding to their concerns.
  • Consistently delivering top-quality technologies, services, and solutions that meet and exceed their expectations.
  • Continually refining our processes, products, and services to drive progress and enhance the customer experience.
  • Respond quickly to customer needs and requests at all levels of the organization. 
  • Fast warranty and repair process with a warranty repair time of 5 days or less. 
  • Measure customer satisfaction, trust, and loyalty through the Net Promoter Score®, a metric we use to evaluate our performance and identify areas of improvement.
  • Have various feedback methods, which include direct contact with CTL leadership and the CEO. 

Our dedication to quality is firmly grounded in our commitment to the ISO 9001 quality standard and sustainability, which holds our suppliers and CTL to a global standard of excellence. We look forward to and welcome all feedback that helps improve CTL. If we can make it right, we will. 

Erik Stromquist, CEO

Amber Watkins, Vice President of Sales

Looking to buy ChromeOS Devices in Volume?

CTL ChromeOS Solutions

K-12 schools and enterprise organizations in more than 55 countries rely on innovative CTL devices including Chromebooks, Chromebox, Google Meet, and peripheral equipment solutions.

As your end-to-end ChromeOS partner, CTL saves your IT team time, cost, and hassle by helping you create, deploy, and service your next Chromebook program innovation.