CTL has published an eBook titled Mastering 1:1 Chromebook Deployments in 2024-25. Below is Chapter 5. The entire eBook can be downloaded here.
How to Manage Chromebook Repairs and Services
Equipping your school with Chromebooks unlocks a world of learning possibilities, but even the most durable devices might need occasional repairs.
- Prioritizing serviceability from day 1. Chromebooks are renowned for their reliability and long life, but wear and tear, accidents, or component failures can happen from daily use - especially among elementary and middle school students.
- Modular design. Opt for Chromebooks with easily accessible components like keyboards, batteries, and RAM, allowing for easier replacement instead of whole-device or whole-component swaps. It’s no fun to replace an entire keyboard, for example, when a simple key replacement will suffice.
- Spare part availability. If you’re self-repairing, ensure the Chromebook manufacturer offers readily available spare parts to avoid lengthy wait times for repairs. CTL recommends recommends selecting a vendor with 24/7 spare parts ordering portal for the fastest delivery. Thinking ahead here can help you. If you’re still in your device buying journey, here’s what to consider to ensure your devices are equipped with high serviceability, making repairs quicker and more cost-effective:
- Spare part authenticity. If you work with a third-party servicer, ask about spare part availability. Do they stock the genuine OEM parts? Do they repair with genuine parts or functional replacements? Decide what’s important to you, and then ensure your servicer can meet your needs.
Understanding your repair options. When a Chromebook requires repair, you have multiple options, each with its advantages:
- On-site repair. If your school or district has trained IT staff and readily available parts, minor repairs can be handled in-house, minimizing downtime. Some districts accomplish Chromebook repair with students or interns and provide credit as a technical education program. Certain Chromebook manufacturers, like CTL, are authorized by Google to offer student training resources to customers.
- Manufacturer repair. Returning devices to the manufacturer for service ensures you receive OEM-expert repairs using genuine parts for service. Plus, if you’ve purchased an extended warranty or service plan, you may be 100% covered. Check with your Chromebook manufacturer for OEM services. Read carefully to understand if there are shipping costs and what the turnaround time service level agreement (SLA) is. CTL, for example, offers its device customers free 2-way RMA shipping plus a 5-day turnaround time guarantee for any needed repairs.
- Third-party repair services. Third-party repair services can potentially serve your needs, especially if local. Caveat: read the fine print. Here’s a list of questions to ask:
- Are deductibles involved? • Do they charge for RMA shipping?
- Do they use genuine parts?
- What is the turnaround time guarantee?
- How does it pencil out - are they more expensive than what you could receive from the OEM, for example?
Empowering your IT team
The right to repair movement If you’re considering building an on-site repair team, empowering them with basic repair skills can further enhance serviceability. Here are a few tips:
Invest in training. Provide your IT staff with training on common Chromebook repairs using manufacturer resources and guides, such as those offered by CTL.
Maintain a spare inventory. Stock frequently needed parts like replacement keys and batteries for prompt in-house repairs.
Develop internal repair procedures. You can loan out whole devices in exchange for those in for repair. One cost-saving tip: buy refurbished devices for this purpose.
Serviceability is key to maximizing the lifespan and value of your Chromebook fleet. By prioritizing modular design, readily available parts, and a strong repair strategy, you can ensure your devices stay operational and minimize downtime. Partnering with a reliable provider streamlines the repair process, can reduce cost, and offers additional guidance and support for a worry-free experience.
Additional resources:
To access our entire eBook titled Mastering 1:1 Chromebook Deployments in 2024-25, go here.
